Shipping & Returns

CHRISTMAS SHIPPING ORDER CUT OFF DATES

FOR THE BEST CHANCE OF RECEIVING YOUR ORDER BY CHRISTMAS

ALL OF AUSTRALIA

ORDER CUT OFF DATE: FRIDAY 1 DECEMBER 2023

AUSTRALIA

STANDARD SHIPPING

Sendle Courier / Aramax / Courier Please

We offer a flat rate shipping at $12.00

Free Standard shipping for orders over $100

Priority Pour & Pack (note: using above standard shipping)

For small to medium orders we are happy to now offer Priority Pour and Pack

If we receive your order before 6pm on a business day we will pour and pack your order and get it picked up by our courier within 12-36 hours

$18.00

Note: Our Candles are made to order, so please allow 10-14 business days for delivery within Australia

- Longer shipping times may occur during the Christmas season.

Returns & Refunds

Please note that our candles are made by hand and will vary in appearance and colour.

We have a 14-day return policy, to be eligible for a return, your items must be in the same condition that you received it, unused, and in its original packaging. 

Exchanges
We only accept exchanges for damaged items. If you would like to exchange your candle please contact first.

Damaged Stock

Unfortunately due to the delicate nature of the our candles, stock can sometimes arrive damaged due to postage and handling if dropped in transit, please email us at hello@studiobillie.com.au and we are more than happy for you to return the damaged stock for a replacement candle.

Processing
If your refund is approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process the refund too.